Privacy policy

Overview

At Grail & Grade, your privacy matters to us. We value your trust and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

By visiting our website or making a purchase, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our site:

Contact details: name, email address, phone number, and billing/shipping address.
Order details: items purchased, payment method (processed securely), and order history.
Account information: login credentials, preferences, and saved items.
Device data: IP address, browser type, and browsing activity on our site.

How We Use Your Information

We use your information to:

Process and fulfill orders.
Communicate about purchases, updates, and support inquiries.
Improve our website, products, and customer experience.
Send marketing messages or rewards updates (only if you opt-in).
Prevent fraud and maintain website security.

Sharing Your Information

We may share information with trusted third-party partners that help us operate our business (such as payment processors, shipping providers, or email services).
These partners are contractually bound to protect your data and use it only for providing the agreed services.
We may also share information when required by law or to prevent fraud or misuse of our services.

SMS and Email Communications

If you opt into our Rewards Program or marketing updates, you may receive promotional emails or texts.
You can unsubscribe at any time by clicking “unsubscribe” in emails or replying STOP to text messages. Standard message and data rates may apply.

Data Security

We use Secure Sockets Layer (SSL) encryption during checkout to protect your payment data.
While we follow industry standards, no online transmission is 100% secure, and we encourage you to protect your login credentials.

Children’s Privacy

Grail & Grade does not knowingly collect personal information from anyone under 16.
If we discover that such information was provided, we will delete it immediately.

Business Transfers

In the event of a merger, acquisition, or business transition, customer information may be transferred as part of the transaction in accordance with this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date. Please review it periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy, contact us at:
Support@grailandgrade.com
14545 Friar St, Van Nuys, CA 91411, United States

Last Updated: October 2025