Currently, we ship only within the United States. International shipping will be available soon.

Once your order is placed, you’ll immediately receive an order confirmation email. Our team then processes your order within 1–2 business days. When it ships, you’ll get another email with your tracking number and shipping details so you can follow your package every step of the way.

Orders are processed within 1–2 business days. Delivery typically takes 2–5 business days depending on your location and selected shipping method.

• Standard U.S. shipping is free on all orders over $99.
• 2-Day and Next-Day shipping rates are shown at checkout.

Once your order ships, you’ll receive a confirmation email with a tracking link.

Yes! We accept returns within 30 days of delivery as long as items are unopened, unused, and in their original condition. Once we receive and review your return, your refund will be processed back to your original payment method - typically within 3-5 business days. Customers are responsible for return shipping costs unless the return is due to an error on our end (e.g. incorrect item sent, missing item, or a defective/damaged product upon arrival).

In those cases, we’ll provide a prepaid return label and take care of everything.

You can reach us at support@grailandgrade.com, through the Contact Us form on our website, or by calling our company line during operating hours at (818) 860-1345.

Our team is available Monday–Friday, 12PM–5PM PST to assist with any questions or concerns.

Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible but you can still request a return if your order qualifies under our return policy.